The large amount of decentralized registration information, the absence of customer service records for control, management reports, and the need to improve strategies and accompany the development of sales proposals, encourage Axoon to hire BExpert. The implementation of the Oracle CRM On Demand Customer Service and Opportunity Management modules solved the company’s problems. The tool automated the company’s Customer Services, enhanced its new and potential customer identification method through its call center and made its team more flexible and faster through the use of dynamic screens based on different Customer Service mapped flows.

The generation of a global standard solution as a consequence of the rules determination established by the company’s headquarters in Germany overcomes major barriers for Boehringer Ingelheim. The enhancement and implementation services offered by BExpert, with the installation of Oracle Siebel CRM, consolidated the company’s registration system, so allowing a more effective analysis of the doctors with most potential. It also supported the standardization of data collected and the approach taken by the field sales team, in addition to making the registration of data and the results of visits faster. BExpert is constantly updating the system, based on the company’s guidelines and global standards.

The absence of analytical resources for customer and contact management, the dispersed data and the excessive time spent identifying customers for the management of campaigns and administrative tasks encourage Brasilcap to seek BExpert’s services. The solution was to implement the Oracle Siebel CRM integrated with the corporations’ IT center and included the installation of the Oracle BI to consolidate the information from the Sales, Marketing, and Customer Service areas. As a result, Brasilcap improved the speed of customer service and increased the quality of its CRM database, customer portfolio management, customer relationships and campaigns.

Associated to ESALQ (USP) and a reference in the city of Piracicaba, in São Paulo state, Copiadora Luiz de Queiroz was using out of date IT solutions which limited its productivity and made operational errors more likely. To update the company’s database and solve these problems, BExpert implemented a customized tool totally in line with its processes, the BExpert eCRM. The solution provided services through a portal, significantly increasing the company’s interaction with its customers and providing analytical reports. As a result, there was an important gain in productivity generated by integrated and automated processes of various operational activities, in addition to a reduction of its dependence on people and a reduction of operational errors.

As a result of the urgent need to implant a sale force-focused solution, CTBC hired BExpert, in partnership with Oracle Consulting, to implement Oracle CRM On Demand. With the tool, whose features fully met the company’s needs, the great problem that the company had in getting consolidated information and analytical data from the sales force was overcome. The solution also allowed demand to be monitored, and sales opportunities to be foreseen. Best market practices built into the application also enabled the rapid expansion of the solution to the rest of the companies in the group.